We ship all of our merchandise via UPS Next Day Air or UPS 2nd Day
Air.. The shipping cost of single item purchases usually runs between
$12.00 - $50.00, depending on the amount of insurance. Exact shipping
cost will be quoted at time of purchase. International shipments may
have additional duties which will be the responsibility of the buyer.
For credit card transactions, shipments must go to the cardholders'
address. All shipments must be signed for by the purchaser with photo
ID.
Our number one priority is the complete satisfaction of our
customers. However, situations arise where this is not always
possible and merchandise must be returned.
eJewelsandMore.com will accept the return of merchandise within 14
days
of receipt by the customer. Upon receipt and acceptance of your return,
eJewelsandMore.com will refund your purchase price, minus shipping*,
handling, gift packaging, or other charges. Merchandise that is sold as
new must be in “new and unused condition” (defined below) to be
acceptable for refund or exchange. All other merchandise must be in the
same condition as it was received. Special orders are not returnable.
Refunds will be in the original form of payment, except for wire
transfers which will be refunded via company check.
The returned merchandise must be accompanied by proof of purchase and
all original documentation and packaging; otherwise, the return will
not be honored.
You must obtain a Return Authorization (RA) number from
eJewelsandMore.com before returning merchandise. We will not accept
any returned merchandise without an RA number. Contact a Customer
Service Specialist by calling (312) 738-1377 or emailing
customerservice@ejewelandmore.com to obtain an RA number.
All merchandise is visually inspected upon receipt for signs of wear
prior to the issuance of any refunds, exchanges or credits. "New and
unused condition" means that there are no scratches, marks, or
blemishes; the security tags are still attached; and the item must not
have been sized or altered in any way. We cannot accept a return of any
item with any indication that it has been used.
Return Instructions:
- Repack the merchandise in its original packaging materials,
including all paperwork.
- Ship your return prepaid and insured for the full purchase price
by a carrier that offers package tracking such as United Parcel Service
(UPS) or Federal Express to:
CPJ
2405
W.
Madison St.
Chicago,
IL
60612
- The RA number must be written on the original invoice and on the
the outside of your package..
eJewelsandMore.com is not responsible for merchandise that it does not
actually receive or is not returned in accordance with these terms.
Please contact our Customer Service Department at (312) 738-1377 if you
have any questions or concerns.
*If you receive damaged or incorrect merchandise, contact a Customer
Service Specialist no later than 3 business days after receipt at (312)
738-1377. On a case by case basis, we will cover shipping charges up to
a maximum of $12.00 upon our receipt of the defective or mis-delivered
merchandise. If there is extensive damage to the box, refuse delivery
and contact a Customer Service Specialist immediately at (312)
738-1377. 
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